FAQ

I would be so honoured to work with your charity event!

If you are interested in exploring the option with me furthur, please direct your query to kayci@kaycikayla.com and be sure to include the details of your organisation, the artwork you are interested in using OR subsequent deadlines for new artwork completion.

I will endevour to get in touch with you as soon as I possibly can to work out the details.
Please note that a shipment fee for the artwork may be be required pending size, value and other such details.

Of course!

All of my commissioned artworks are original oil and mixed media on gallery wrapped canvas, created at a custom size to suit your individual requirements. Each piece is framed in oak through our Australian framing provider, and comes ready to have with Free shipping right to your door.

These pieces are deeply considered and richly layered, weaving together personal imagery, symbolism, and story to create a work that feels profoundly and unapologetically yours. This process allows us to honour meaningful experiences, whether that be celebrating resilience and survival, championing professional achievements, commemorating loved ones, or capturing moments and memories of joy. For businesses, it can be a way to reflect your brand’s spirit, create a welcoming environment, or bring a sense of warmth and identity into your space.

Whatever your story, whatever your vision, it would be my great honour to work alongside you to bring it to life through paint.

All original artworks and commissions come with a Collector Care folder which contains:

• a certificate of authenticity
• a printed copy of the deication if applicable
• a small thankyou note

Fine Art Prints do not come with certificates of authenticity as they are open edition.

All Original Artworks and Fine Art Prints are delivered through Australia Post for all domestic collectors. You will recieve a shipping notification when your package is handed over to the couriers, and tracking information where relavent, will be provided at this time.

While I endevour to process orders as fast as possible, all orders are handpacked by the artist... and I only have two hands ( less if one of my children is in the vicinity)!

Please allow 2-4 weeks processing and handling on all original artworks, to allow for all of the final preparations to be made. That being said, please feel free to reach out to me at kayci@kaycikayla.com if you have any questions at all about deadlines or timeframes! The moment the payment is completed, these artworks belong to you, so I am more than happy to provide any updates about their whereabouts.

If you have ordered custom framing as an optional extra on an original artwork, please allow for an extra 2 week turn around to accomodate for this service.

Fine Art Prints are generally posted within a week of ordering, and I will keep you aprised of any delays.

Unfortunately, unexpected delays do happen, and while I promise to keep you as up to date as possible, delays with the courier service itself are out of my hands.

Thank you so much for your patience!

Every Fine Art print is printed and packaged by the artist, 100% in studio, with so much love from my hands to your home!

This collection is printed on Illford Gallerie 310gsm textured cotton rag art paper with 10 pigment based inks for archival gallery-grade reproductions.

• Made to order in studio
• Printed on 310gsm Textured Cotton Rag
• Printed with 10 pigment based inks
• Includes printed copy of the artwork dedication
• white border comes standard on all prints

Care is taken to ensure colour-accurate product photographs
that are as true to the original products as possible, however there is always
some variation when it comes to colour calibration between devices. Colour
distortion is minimised as far as is reasonably practicable, however colouring
of the products received may vary slightly from those seen on the website.

A refund and return will only be issued if the painting or
print is faulty or damaged. We cannot accept change of mind returns, so please
consider your purchase carefully!

Damages and issues

Please inspect your order upon reception and contact us
immediately if the item is defective, damaged or if you receive the wrong item
so that we can evaluate the issue and remedy it as soon as possible. I want you
to love your purchase, so anything I can do to make sure that is the case is my
top priority!

Please note that Artworks are photographed before leaving
the studio to evidence their condition.

Refunds

We will notify you once we’ve received and inspected your
return, and inform you if your refund request is approved. If approved, you’ll
be automatically refunded on your original payment method. Please remember it
can take some time for your bank or credit card company to process and post the
refund too. Any questions or queries regarding refund or return policies,
please don’t hesitate to contact me.

Absolutely!

Domestic shipping ( within Australia) is a complimentary service covered by the cost of all orders over $250 AU.

Due to varied international shipping costs, I am unable to offer complimentary shipping internationally.

International collectors are required to reach out to me at kayci@kaycikayla.com for shipping quotes, and I will endevour to find the most cost effective means of transport. Once approved, this amount will be invoiced to the collector, to be paid before shipment.