Product Photography & Colour Accuracy

Every effort is made to ensure product photographs are as colour-accurate and true to the original artworks as possible. However, please note that variations in colour calibration between devices may result in slight differences between the images displayed on your screen and the artwork you receive.

Colour distortion is minimised wherever reasonably practicable, but minor variations may occur and do not constitute a fault.

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Returns Policy

I offer a 30-day return policy, meaning you have 30 days from the date of purchase to request a return.

To be eligible for a return:

• The item must be in the same condition as received

• It must be unused, undamaged, and in its original packaging

• Proof of purchase (receipt or order confirmation) is required

To initiate a return, please contact me at:
kayci@kaycikayla.com

If your return is approved, you will be responsible for shipping the item back to the studio. In accordance with Australian consumer protection laws, return shipping costs are not covered by the studio when returns are made in good faith.

Return shipping costs will only be covered in the case of faulty merchandise.

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Damages & Issues

Please inspect your order upon arrival and contact me immediately if:

• Your item is damaged

• Your item is defective

• You have received the incorrect item

I want you to love your purchase, and resolving any issues promptly is a top priority.

Please note: All artworks are photographed prior to leaving the studio to document their condition.

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Exceptions / Non-Returnable Items

Unfortunately, I am unable to accept returns on:

• Sale items

• Personalised or commissioned artworks

Please consider these purchases carefully, as all commissioned pieces are created specifically for you.

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Exchanges

The quickest way to receive a replacement item is to return your original purchase (subject to approval) and place a new order once the return has been accepted.

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Refunds

Once your return has been received and inspected, you will be notified of the outcome.

If approved:

• Your refund will be issued to your original payment method

• Please allow time for your bank or credit card provider to process the refund

If you have any questions regarding returns or refunds, please don’t hesitate to get in touch—I’m always happy to help.

SHIPPING POLICY